Office of the New York State Comptroller’s Seal

NYS Comptroller

Thomas P. DiNapoli

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Many of your questions can be answered right here. Let us help you find the information you need.

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I Need to Report a Death »

You can report the death of a member or retiree by phone, email or mail. Please note that we will also need an original, certified death certificate.

Call: 1-866-805-0990 and press 2 and then 1. You will be asked for the member’s retirement or registration number (or Social Security number if you don’t have either account number) and the date of death. You may also be asked for the address and phone numbers of immediate family members who may be beneficiaries.

Email: If you have the member’s retirement, registration or Social Security number, you can email us using our secure contact form. In your email, please be sure to provide your phone number(s) in case we need to call for additional information. Please also provide your mailing address in the body of your email, or in the address field if you don’t know the deceased member’s mailing address. If you are unsure of any of the member’s information, you can enter place holders (for example, you can enter 999-99-9999 if you don’t know their Social Security number).

Mail: You can complete and mail in a Notification of Death form (RS6082) Adobe pdf.

Please note that we will begin processing any death benefits that may be payable once we receive a death certificate.

Address Change

  I need to update my address to a PO box or an international address.

Retirement Online is the fastest way to update your address with NYSLRS. Sign In, find your address under “My Profile Information” and click “update.” If you don’t already have an account, learn more and register for Retirement Online today.

You can also:

  • Complete and mail a Change of Address Form (RS5512) Adobe pdf; or
  • Mail a signed letter (including your name, old address, new address, date of change, and registration number) to:

    NYSLRS

    Attn: Member Services

    110 State Street

    Albany, NY 12244-0001

  I need to update my address to a U.S. street address.

Retirement Online is the fastest way to update your address with NYSLRS. Sign In, find your address under “My Profile Information” and click “update.” If you don’t already have an account, learn more and register for Retirement Online today.

You can also:

  • Email us using our secure contact form (complete all form fields and provide your old and new address);
  • Call toll-free at 1-866-805-0990 (or 518-474-7736 in the Albany, New York area);
  • Complete and mail a Change of Address Form (RS5512) Adobe pdf; or
  • Mail a signed letter (including your name, old address, new address, date of change, and registration number) to:

    NYSLRS

    Attn: Member Services

    110 State Street

    Albany, NY 12244-0001

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Address Change

  I need to update my address to a PO box or an international address.

Retirement Online is the fastest way to update your address with NYSLRS. Sign In, find your address under “My Profile Information” and click “update.” If you don’t already have an account, learn more and register for Retirement Online today.

You can also:

  • Mail a signed letter (including your name, old address, new address, date of change, and retirement registration number) to:

    NYSLRS

    Attn: Pension Services

    110 State Street

    Albany, NY 12244-0001

  I need to update my address to a U.S. street address.

Retirement Online is the fastest way to update your address with NYSLRS. Sign In, find your address under “My Profile Information” and click “update.” If you don’t already have an account, learn more and register for Retirement Online today.

You can also:

  • Email us using our secure contact form (complete all form fields and provide your old and new address);
  • Call toll-free at 1-866-805-0990 (or 518-474-7736 in the Albany, New York area);
  • Fax a signed letter (including your name, old address, new address, date of change, and retirement registration number) to Pension Services at 518-473-8190; or
  • Mail a signed letter (including your name, old address, new address, date of change, and retirement registration number) to:

    NYSLRS

    Attn: Pension Services

    110 State Street

    Albany, NY 12244-0001

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Cost-of-Living Adjustment (COLA)

  When will I be eligible for COLA?

If you are not yet receiving a COLA payment, you can hear when you will be become eligible by using our automated phone service. Dial 1-866-805-0990, and press 4 for retirees, and then 2 for COLA eligibility.

  How much is my COLA?

If you are already receiving a COLA payment, our automated phone service can tell you your current COLA amount and what the current COLA rate is. Dial 1-866-805-0990, and press 4 for retirees, and then 2 for COLA eligibility. Once COLA payments start, they will continue automatically and your benefit will be adjusted every September. You will receive a letter from us every fall letting you know what the new rate will be.

  Where can I find general information about who is eligible, this year’s rate and how COLA is calculated?

Please read our brochure, Permanent COLA (VO1863), for general information about COLA, how it’s calculated and when our retirees become eligible. You can find out this year’s increase amount by visiting our Cost-of-Living Adjustment (COLA) page.

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Federal Taxes

  How much is my current withholding?

Use our automated phone service to get your current withholding status. Dial 1-866-805-0990, press 4 for retirees, 5 for Tax-Related Services, and then 2 for Information about Your Current Federal Withholding.

  How do I change my tax deduction?

You can change your tax withholding status at any time by filing a W-4P form Adobe pdf. For help completing a W-4P form, try out the interactive tutorial on our Understanding your W-4P Form page. Our Withholding Tax Calculator can tell you how much will be withheld if you choose a different number of exemptions or status (for example, married with 1 exemption or single with 0 exemptions). You can mail it to the address on the form, or fax it to 518-486-3252.

  How much will be withheld when I submit my W-4P form?

It is up to you to let us know how much you would like withheld from your retirement benefit for federal taxes. If you know what status you want to claim (for example, married with 1 exemption, or single with 0 exemptions) you can find out how much we would withhold by using our Withholding Tax Calculator.

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Forms

  Online forms

Most of our forms can be printed from our Forms page.

  Faxed forms

Have forms faxed to you using our automated phone system.

  • Call toll-free, 1-866-805-0990 (or 518-474-7736 within the Albany, New York area).
  • Press 6 for Other Services then press 1 to hear the forms that can be faxed.

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Forms

  Online forms

Most of our forms can be printed from our Forms page. Under the Retiree Forms, you’ll find forms specifically for retirees, including the W-4P form Adobe pdf (to change your federal tax withholding), and the Direct Deposit Enrollment Application (RS6370) Adobe pdf.

  Mailed or faxed forms

Mailed Forms

Have forms mailed to you using our automated phone system.

  • Call toll-free, 1-866-805-0990 (or 518-474-7736 within the Albany, New York area).
  • Press 4 for retirees, 5 for Tax-Related Services, and then 3 to Request a Form.

Faxed Forms

Have forms faxed to you using our automated phone system.

  • Call toll-free, 1-866-805-0990 (or 518-474-7736 within the Albany, New York area).
  • Press 6 for Other Services, then 1 to hear the forms that can be faxed.

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Health Insurance

  I have health insurance questions.

We don’t administer health insurance programs. We may deduct premiums from your monthly pension benefit to pay for your health insurance coverage if your former employer instructs us to do so, but we are not able to tell you why your health insurance deduction may have changed.

If you retired from New York State, please direct questions about health insurance coverage or Medicare reimbursement to the New York State Department of Civil Service:

  • Email: pio@cs.ny.gov
  • Phone: 1-800-833-4344 or 518-457-5754 weekdays from 9:00 am – 4:00 pm
  • Write: NYS Department of Civil Service, Employee Benefits Division, Albany, NY 12239.

If you retired from a public employer other than New York State (a county, city, town, village or school district), please contact your former employer’s benefits administrator.

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Loans

  How much can I borrow?

The minimum loan is $25 for Tier 1 and 2 members and $1,000 for Tier 3, 4, 5 and 6 members. You can borrow up to 75 percent of your contribution balance, minus any outstanding loan balance.

Sign In to Retirement Online and click “Apply for a Loan” to find out how much you are eligible to borrow. If you don’t already have an account, learn more and register for Retirement Online today.

You can also find out by using our automated phone system. Call 1-866-805-0990 (518-474-7736 in the Albany, New York area) up to 30 days before you become eligible. Press 3 for members; then 1 or 2 for the Employees’ Retirement System or the Police and Fire Retirement System; and then 1 for loan services.

Loans may be subject to federal taxes and an additional 10 percent penalty, depending on the size and type of loan. We strongly recommend speaking to a customer service representative before taking a loan.

  When will I be eligible for a loan?

Tier 1 and 2 members must wait 90 days from the date of their last loan. Tier 3, 4, 5 and 6 members must wait one year from the date of their last loan. Call 1-866-805-0990 (518-474-7736 in the Albany, New York area) to find out your eligibility date. Press 3 for members; then 1 or 2 for the Employees’ Retirement System or the Police and Fire Retirement System; 1 for loan services; and then 3 for loan eligibility information.

  How do I apply?

Retirement Online is the fastest way to apply for a loan from NYSLRS. Sign In, then click “Apply for a Loan.” If you don’t already have an account, learn more and register for Retirement Online today.

You can also print, complete and mail a paper loan application:

For information about taking a loan with NYSLRS, visit our Loans page.

  What’s the status of my loan?

If you apply for a loan through Retirement Online, you will receive immediate confirmation that we’ve received your application.

Whether you apply online or by mail, you can call 1-866-805-0990 (518-474-7736 in the Albany, New York area) to check on your loan application. Press 3 for members; 1 or 2 for the Employees’ Retirement System or the Police and Fire Retirement System; 1 for loan services; and then 4 for information about your recent loan application.

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Member Annual Statement

  How do I get a copy of my Member Annual Statement?

We mail annual statements starting in May and generally ending in July. Your statement will be mailed to your employer if you’re on the payroll as of March 31. If not, we’ll mail it to your home address that we have on file at the end of the mailing cycle.

We can’t reprint:

  • Statements from previous years.
  • Reprints of the current year from March 31 until the mailing for that year is complete (generally early July).

If you need this information for a financial institution (for example, if you are applying for a mortgage), please read our FAQ on Account Verification Letters.

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Mortgage Letter/Account Verification

  I need account verification for a mortgage company.

Email your request using our secure contact form. Tell us what information you need (account balances or mortgage letters are most common). Be sure to include your personal verification and contact information when you submit your email. In most cases, we’ll mail you a letter within five to seven business days.

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Direct Deposit

  What day are checks deposited?

Retirees/beneficiaries enrolled in our Direct Deposit Program have access to their retirement benefit on the last business day of the month (indicated by an “E” on the Pension Payment Calendar.)

  How do I sign up for direct deposit?

Signing up for direct deposit is easy; just complete a Direct Deposit Enrollment Application (RS6370) Adobe pdf. Either attach a voided check or have a bank representative complete section three of the form. Once you’ve enrolled, we will electronically deposit your retirement benefit into your checking or savings account on the last business day of each month.

  How do I change my direct deposit information?

To have your pension payment deposited into a different account within the same bank, you can either complete another Direct Deposit Enrollment Application (RS6370) Adobe pdf or have the bank fax the following information, to 518-473-5323, on bank letterhead:

  • Your name,
  • Your retirement or registration number,
  • Both the old and new routing and account numbers and
  • A bank representative’s signature.

To redirect your deposits to a different bank, please complete a new Direct Deposit Enrollment Application (RS6370) Adobe pdf.

Please wait for confirmation of your direct deposit change before closing your old bank account to avoid a delay in your payment.

  How do I cancel direct deposit?

You must notify us in writing to stop direct deposits. Please mail or fax a letter with your request. Be sure to include your retirement number, name, address and signature. We can’t accept an email. Fax your letter to 518-473-5323, or mail it to:

NYSLRS

Attn: Direct Deposit

110 State Street

Albany, NY 12244-0001

Please wait for confirmation of your direct deposit cancellation before closing your old bank account to avoid a delay in your payment.

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Pension Checks

  What day are checks mailed?

Your retirement benefit check is mailed on the second-to-the-last business day of each month for that month (indicated by an “M” on the Pension Payment Calendar). If you have not received your retirement benefit check by the eighth of the following month, please contact us to request a replacement check. If you received your check and it was lost or stolen, contact us immediately. If you email us, be sure to include your telephone number (with area code) so we can call you.

  What do I do if I did not receive my check?

If you have not received your retirement benefit check by the eighth of the following month, please contact us to request a replacement check. If you received your check and it was lost or stolen, contact us immediately. If you email us, be sure to include your telephone number (with area code) so we can call you. If you receive your check by mail, it is important to notify us of any address changes as quickly as possible as the Post Office may not forward your check.

If you choose to enroll in our Direct Deposit program, your retirement payments will be deposited directly into your checking or savings account on the last business day of each month. Over 90 percent of our retired members take advantage of this safe and convenient way to receive retirement benefits.

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Pension Estimates for Employees’ Retirement System (ERS) Members

  I am within 5 years of retirement eligibility

Most ERS members who are age 50 or older can request a pension estimate (benefit projection) by phone at any time by using our automated system, as long as they have enough years of service to be eligible for a pension. The automated system will use salary reported to date, and project additional service credit based on a date of retirement up to five years in the future.

Call toll-free, 1-866-805-0990, press 3 for active members, 1 for ERS, 4 to receive a projection of your retirement benefits, and then follow the prompts. In most cases, these projections are mailed on the next business day to your home address.

  I am more than 5 years away from retirement eligibility

Contact us to request an estimate (only if you have enough years of service to be eligible for a pension). In most cases, we’ll mail your projection to your home address on the next business day. Even if you’re not near retirement age, getting an estimate may prove beneficial if you’re considering leaving the payroll of a participating employer.

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Pension Verification Letters

  I need verification of my pension income and my Retiree Annual Statement isn’t acceptable proof.

Our retirees often need pension verification letters for housing or the Home Energy Assistance Program (HEAP). There are several ways to request a pension verification letter:

Use Retirement Online to get a quick response to your request. Sign In, then click “Generate Income Verification Letter.” If you don’t already have an account, learn more and register for Retirement Online today.

You can also:

  • Email your request using our secure contact form. Tell us what information you need and be sure to include your personal verification and contact information when you submit the form. In most cases, we’ll mail your letter in five to seven business days.
  • Fax your request to 518-473-5590. Include your retirement or registration number, current address, signature and phone number in case we have questions. Tell us whether you want the letter mailed or faxed to you (and provide a fax number).

If you want the letter sent to an entity like a mortgage company, they must fax a request to us on their letterhead along with a signed release from you giving us permission to release your information.

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Reporting a Death

  I Need to Report a Death

You can report the death of a member or retiree by phone, email or mail. Please note that we will also need an original, certified death certificate.

Call: 1-866-805-0990 and press 2 and then 1. You will be asked for the member’s retirement or registration number (or Social Security number if you don’t have either account number) and the date of death. You may also be asked for the address and phone numbers of immediate family members who may be beneficiaries.

Email: If you have the member’s retirement, registration or Social Security number, you can email us using our secure contact form. In your email, please be sure to provide your phone number(s) in case we need to call for additional information. Please also provide your mailing address in the body of your email, or in the address field if you don’t know the deceased member’s mailing address. If you are unsure of any of the member’s information, you can enter place holders (for example, you can enter 999-99-9999 if you don’t know their Social Security number).

Mail: You can complete and mail in a Notification of Death form (RS6082) Adobe pdf.

Please note that we will begin processing any death benefits that may be payable once we receive a death certificate.

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Retirement Online

  What is Retirement Online?

Retirement Online is a convenient and secure way to review your benefits and conduct transactions in real time. In many cases, you’ll be able use Retirement Online instead of sending forms through the mail or calling the Retirement System. Learn more and register for Retirement Online today.

  I signed up for Retirement Online before January 2017. Why can’t I sign on to my old account?

We’ve launched a new and improved version of Retirement Online. It’s a convenient and secure way to review your benefits and conduct transactions in real time. If your Retirement Online user ID and password was created before January 4, 2017, you will need to register for the new Retirement Online.

  How do I reset my password or unlock my account?

Password reset

  1. Go to the Retirement Online Sign In page.
  2. Click “Forgot Password.” Enter your User ID, the last four digits of your Social Security number, your zip code and date of birth.
  3. Correctly answer two of the secret questions that you created when you first registered.
  4. Enter a new password and click “Reset Password.”

Forgot User ID

  1. Go to the Retirement Online Sign In page.
  2. Click “Forgot ID.” Enter your last name, zip code, date of birth, and email address.
  3. Correctly answer two of the secret questions that you created when you first registered.
  4. Your User ID will be displayed on the screen.

Account lock out

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Retirement Online

  What is Retirement Online?

Retirement Online is a convenient and secure way to review your benefits and conduct transactions in real time. In many cases, you’ll be able use Retirement Online instead of sending forms through the mail or calling the Retirement System. Learn more and register for Retirement Online today.

  I signed up for Retirement Online before January 2017. Why can’t I sign on to my old account?

We’ve launched a new and improved version of Retirement Online. It’s a convenient and secure way to review your benefits and conduct transactions in real time. If your Retirement Online user ID and password was created before January 4, 2017, you will need to register for the new Retirement Online.

  How do I reset my password or unlock my account?

Password reset

  1. Go to the Retirement Online Sign In page.
  2. Click “Forgot Password.” Enter your User ID, the last four digits of your Social Security number, your zip code and date of birth.
  3. Correctly answer two of the secret questions that you created when you first registered.
  4. Enter a new password and click “Reset Password.”

Forgot User ID

  1. Go to the Retirement Online Sign In page.
  2. Click “Forgot ID.” Enter your last name, zip code, date of birth, and email address.
  3. Correctly answer two of the secret questions that you created when you first registered.
  4. Your User ID will be displayed on the screen.

Account lock out

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Service Credit

  How do I apply to receive credit for previous public employment?

You may be able to receive credit for service with a participating employer before you joined NYSLRS. To apply, please complete our form, Request for Previous Service (RS5042) Adobe pdf, and return it to:

NYSLRS

Attn: Arrears Unit

110 State Street

Albany, NY 12244-0001

For more information about creditable previous service, cost to purchase credit, and how it may increase your pension, please read our publication, Service Credit for Tiers 2 through 6 (VO1854).

  How do I apply for military service credit?

You may be entitled to receive additional credit toward your retirement benefit for your military service. Once we receive your request, we will determine if you qualify.

To request credit for your military service, please send a fax to 518-486-6405 or 518-402-7799, or write to us:

NYSLRS

Attn: Military Service Unit

110 State Street

Albany, NY 12244-0001

Include your name, retirement registration number, and a copy of your Certificate of Release or Discharge from Active Duty (DD-214).

For more information about getting credit for your military service, including eligibility requirements and the cost, please visit our Military Service Credit page.

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Withdrawing from NYSLRS

  How do I withdraw and receive a refund of my contributions?

You can withdraw and receive a contribution refund if you separate from service (terminated or resigned) with a participating employer and have less than 10 years of service credit.

Complete a Withdrawal Application (RS5014) Adobe pdf after you’ve been off the payroll for at least 15 days. Be sure to read and submit all four pages.

You can receive the refund directly or roll your contributions over to an Individual Retirement Account (IRA) or other qualified retirement plan.

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1099-R reprint

  How do I get a reprint of my 1099-R tax form?

We mail all 1099-R forms by January 31 and generally accept reprint requests beginning the second week in February. To request a reprint:

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How to Reach Us

  Email

If you did not find the answer to your question above, please email us using our secure contact form. You should receive a response within 5 to 7 business days.

  Call

Customer service representatives are available weekdays from 7:30 am to 4:15 pm. If you can’t connect with a representative, email us (see instructions above).

  Write

Please include your retirement or registration number in any correspondence, and mail your letter to:

NYSLRS

110 State Street

Albany, NY 12244-0001

  Fax

Include your name, retirement or registration number (found on your Annual Statement) or the last four digits of your Social Security number, the name or department you’re trying to reach and a phone number where we can reach you.

We’ll consider your form filed on the date we receive the fax, but you must still mail us the original document to continue the process and properly complete any filing requirements.

Document Fax Number Department
Service retirement documents (retirement application, option form, proof of your date of birth) 518-474-3510 Benefit Calculation and Disbursements Bureau
Disability retirement documents (applications or in-process applications) 518-474-3091 or 518-408-3587 Disability Processing
Disability retirement documents (approved applications) 518-408-3766 Disability Calculations
Member documents (designation of beneficiary forms) 518-474-9438 Member and Employer Services Bureau
All other documents 518-402-4433  

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  Mailing Address & Consultation Sites

Map of New York State featuring NYSLRS Consultation Sites Albany Binghamton Buffalo Canton Hauppauge Middletown New York City Plattsburgh Pomona Poughkeepsie Rochester Syracuse Utica Watertown White Plains

Albany

110 State Street

8:30 am – 4:30 pm Every Business Day

Binghamton

Binghamton State Office Building 44 Hawley Street, Room 606

9:00 am – noon 1:00 pm – 4:00 pm Every Tuesday

Buffalo

Walter J. Mahoney State Office Building 65 Court Street, Room 500

9:00 am – noon 1:00 pm – 4:00 pm Every Business Day

Canton

SUNY at Canton Off Route 68, Campus Center 3rd Floor — Multipurpose Rooms

>9:00 am – noon 1:00 pm – 4:00 pm First Thursday of every month

Hauppauge

330 Motor Parkway, Suite 107

9:00 am – noon 1:00 pm – 4:00 pm Every Business Day

Middletown

Hudson Valley Developmental Disability Service Office 42 Rykowski Lane, 1st floor, Suite 2

9:00 am – noon 1:00 pm – 4:00 pm Second and fourth Thursday of every month

Pomona

Dr. Robert L. Yeager Health Center 50 Sanatorium Road Building A, 7th Floor

9:00 am – noon 1:00 pm – 4:00 pm First and third Friday of every month

New York City

59 Maiden Lane, 30th floor Entrance located between William Street and Nassau Street

9:00 am – noon 1:00 pm – 4:00 pm Every Tuesday and Wednesday

Plattsburgh

Clinton County Center 137 Margaret Street 1st floor — County Clerk’s Office

9:00 am – noon 1:00 pm – 4:00 pm First and third Thursday of every month

Poughkeepsie

Eleanor Roosevelt State Office Building 4 Burnett Boulevard

9:00 am – noon 1:00 pm – 4:00 pm Second and fourth Friday of every month

Rochester

DOT Building 1530 Jefferson Road Henrietta

9:00 am – noon 1:00 pm – 4:00 pm Every Thursday

Syracuse

620 Erie Boulevard West, Suite 113

9:00 am – noon 1:00 pm – 4:00 pm Every Friday

Utica

Utica State Office Building 207 Genesee Street

9:00 am – noon 1:00 pm – 4:00 pm First, second, third and fourth Monday of every month

Watertown

Jefferson County Human Services Building 250 Arsenal Street Lower Level Conference Room

9:00 am – noon 1:00 pm – 4:00 pm First Wednesday of every month

White Plains

Clarence D. Rappleyea Building 123 Main Street, 1st floor

9:00 am – noon 1:00 pm – 4:00 pm Every Wednesday

Mailing Address

NYSLRS 110 State Street Albany, NY 12244-0001

Visit a Consultation Site

Our Consultation Site page has addresses, hours and directions to all of our Consultation Sites. All sites are closed on legal holidays.

NOTE: You must have an appointment for a consultation at any of our sites; however, except for our New York City site, you do not need an appointment to drop off forms, pick up information or have something notarized. Call us to schedule an appointment.

  Employers

Employer Online Programs

For information about all of our employer online programs (reporting, billing, invoices, estimates, projections, rates, accounting and financial reporting, elected and appointed officials), please visit our Online Programs page. For assistance with Online Programs, you can email the Employer Services Unit, complete our help desk form or call us at 1-866-805-0990 (518-474-7736 in the Albany, New York area).

Using Retirement Online

Learn More about Retirement Online for employers. For technical assistance with or for more information about Retirement Online, complete our help desk form.

  Business Partners (Attorneys, Hearing Officers, Court Reporters)

Definition of a Business Partner

An individual who assumes a formal role in a NYSLRS hearing or proceeding, but is not a NYSLRS member, retiree or employer, is a business partner. Here are some examples:

  • Attorneys
  • Hearing officers
  • Court reporters
  • Independent medical examiners

For more information and helpful resources, please visit our Business Partners page.

Registering for Retirement Online

If you are interested in using Retirement Online, please email our Hearing Administration Bureau. They will set up an account for you.

For more information on using Retirement Online, please visit our Learn More page.

Help with Retirement Online

If you already have a Retirement Online account and you need technical assistance, complete our help desk form.